Delivery Information

Delivery Policy – Maeve & Niamh

At Maeve & Niamh, we place great importance on fast, reliable and secure delivery, ensuring your order is processed promptly and reaches you without hassle.
Below you’ll find all the details regarding our delivery policy.

Order Processing

All orders are processed within 1–3 working days (excluding weekends and public holidays).
Processing begins once your order confirmation email has been received.
When your order has been dispatched, you’ll receive a notification containing your tracking number and courier details.

Delivery Costs

At Maeve & Niamh, we aim to make your shopping experience as simple and cost-effective as possible.
That’s why we offer favourable delivery conditions — in most cases, delivery is completely free, unless stated otherwise.

Standard Delivery Conditions:

  • Ireland: Free standard delivery

  • International: Free standard delivery

Estimated Delivery Times

Approximate delivery times are as follows:

  • 5–10 working days – standard delivery within Ireland

  • 5–10 working days – international standard delivery

  • 7–12 working days – large-item delivery within Ireland

  • 7–12 working days – international large-item delivery

ℹ️ Although we do our best to ensure timely delivery, Maeve & Niamh cannot be held responsible for delays caused by courier companies or customs procedures.

Delivery Address and Errors

Please ensure that you provide a complete and accurate delivery address when placing your order.
Maeve & Niamh cannot be held responsible for failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to an incorrect address, we will issue a refund for the order excluding delivery costs, and you’ll need to place a new order.

Pre-Order Items

Products purchased on pre-order will be processed within 1–3 working days after they arrive at our warehouse.
Once your order has been placed, you’ll receive an email confirmation.
If you don’t receive it, please check your spam or junk folder or contact us for assistance.

Questions or Changes?

If you have any questions or would like to make changes to your order, please contact us as soon as possible at
📧 info@maeveniamh.com
Please note that changes cannot be made once the order has been dispatched.

Returns Policy

We understand that sometimes a product may not meet your expectations — that’s why we’ve created a simple and transparent returns process.

Return Period

You have 14 calendar days from the date of delivery to return an item, provided it has not been used, remains in its original condition, and includes all tags.

Refunds

Once your return has been received and inspected, we will issue a refund for the full order amount, excluding return delivery costs.
Certain products (for hygiene reasons) are not eligible for return — this will always be clearly stated on the product page.

Damaged Products

If your order arrives damaged, please contact us immediately at info@maeveniamh.com.
Include your order number and a photo of the product.
We’ll review your case individually and find the best possible solution.

Refund Process

Once your return has been received and approved, you’ll receive an email confirmation.
Refunds are processed within up to 14 working days using the same payment method used for your purchase (usually sooner).

If you haven’t received your refund within 15 days, please contact us and we’ll investigate the matter straight away.