FAQ
Frequently Asked Questions (FAQ) – Maeve & Niamh
We invite you to explore the sections below, where you’ll find answers to the most frequently asked questions.
If you can’t find the information you’re looking for or have any additional questions — feel free to contact us. We’re here to help!
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. That’s why we accept returns of all products within 14 days of delivery. You can find detailed information on our Returns Policy page.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. You can use it to check your order status on our website or on the carrier’s page.
Can I cancel or modify my order?
We understand that sometimes plans change. If you wish to cancel or modify your order, please contact us as soon as possible. We’ll do our best to assist you.
2. Product Questions
Which size should I choose?
Each product page includes a detailed size guide. We recommend checking it before placing your order to ensure the perfect fit.
What materials are your products made of?
Material information is listed under the Product Description section on each item’s page. Have more questions? Write to us — we’re happy to help!
How should I care for my clothing?
Care instructions are also provided in the product description. Following them helps preserve the quality and longevity of your garments.
Is this product available in other colours?
If a product comes in different colours, you’ll see them displayed on the product page. If you can’t find the colour you’re looking for — contact us and we’ll gladly assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Google pay, Apple Pay, Shop Pay and other secure local payment options available in Ireland.
Do you offer instalment payments?
No, we do not offer instalment options.
Is my payment information secure?
Absolutely. Your security is our priority. All transactions are processed safely using industry-standard encryption.
4. Shipping Questions
How long will delivery take?
Delivery time depends on your location and the selected shipping method. Details can be found on our Shipping Policy page.
How much does shipping cost?
Shipping costs vary depending on the delivery address and chosen method. Full details are listed on our Shipping Policy page.
Do you offer free shipping?
Yes, we offer free shipping on selected locations and products. Please see our Shipping Policy for more details.
Do you deliver to P.O. boxes?
Yes, we also deliver to P.O. boxes. Please make sure to provide a complete and accurate address to avoid delays.
5. Contact Questions
How can I contact customer service?
You can email us at info@maeveniamh.com or use the chat feature in the bottom-right corner of our website.
What are your customer service hours?
Our team is available Monday to Friday, 09:00 – 17:00 NZT.
Outside these hours, we do our best to respond to emails and chat messages as soon as possible.
How can I leave feedback or a suggestion?
Your opinion matters to us! You can send feedback through our contact form or directly via email at info@maeveniamh.com.
Do you have a physical store?
At the moment, we don’t have a physical boutique. We collaborate with an external fulfilment centre to keep costs low and continue offering the best possible prices.